Refund policy

Our 30-day return policy means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@nuvolino.it. Returns should be sent to the following address:

Studio Giulio Iacchetti – Viale Tibaldi 10, 20136 Milan, Italy.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, feel free to contact us anytime at info@nuvolino.it.

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

If you have any questions or concerns about your specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-Day Cooling-Off Period for the European Union

Notwithstanding the above, if goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As mentioned above, the item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll notify you to let you know whether the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@nuvolino.it.

Please note that shipping costs will be deducted from the refunded amount.